Quick Links & Customer Resources

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N-Wave plays a critical role in supporting the National Oceanic and Atmospheric Administration’s (NOAA’s) mission while providing secure, high-performance network infrastructure to federal agencies responsible for national security, military operations and public safety. Listed below are some helpful links and resources for N-Wave customers.

  • Self-Service Ticket Portal -  tickets.nwave.noaa.gov
    (track actions, submit comments and review information related to service tickets submitted via N-Wave’s Network Operations Center (NOC))
  • Notification Subscription Portal - notifications.nwave.noaa.gov
    (sign up for N-Wave notifications and customize rule alerts by selecting a location, FISMA ID and service) 
  • IP Attribution - ipam.nwave.noaa.gov
  • Participant Dashboards (showing connections and time series data) - dashboards.nwave.noaa.gov/ 
  • N-Wave Status Dashboard (high level dashboard)  - status.nwave.noaa.gov 
  • eBP (Enterprise Boundary Protection) Registration Portal - eBP External Services Registration  
    (NOAA Cyber Security Center-managed portal for registering externally accessible services through the TIC)
  • Worldview Interactive Map - carto.nwave.noaa.gov/worldview3/ 
  • Select from six networks (DC Metro, N-Wave,  N-Wave Backbone, NESDIS, NOS, X-Wave) and four  map layer options (weather, geology, satellite and  map)

Need Help? Contact Us

N-Wave’s Network Operations Center can be reached 24 hours a day/7 days a week by phone,  email or submission of an online service request form. Three types of service requests are available  for customers to select when assistance is needed via the N-Wave Online Request Form: https://sn-tools.grnoc.iu.edu/nwave-request/

  1. New Service Request - Select if you need a service you do not currently have (i.e. new WAN  connectivity, ERAV VPN Group, Managed LAN service inquiry, wireless service inquiry)
  2. Change in Service Request - Select if you currently have a service and would like to modify or  expand the service (i.e., add/remove/change ERAV group membership, change VLAN on a port, update prefix list) 
  3. Request Support - Select if you require assistance with an existing service (i.e., service outage,  service degradation, service quality issues, routine maintenance) 

To report a problem or request support, contact the N-Wave Network Operations Center (NOC) by any of the following three methods: