Self Service Ticket Portal

View or download as a PDF.

N-Wave customers have a new resource available to help track actions and information related to service tickets submitted via N-Wave’s Network Operations Center (NOC). The N-Wave Self Service Ticket Portal gives enhanced visibility by offering an easy way for customers to search tickets, determine their status and see a detailed overview of the progress being made on the ticket request. 

Engagement is key when it comes to quality customer service! In an effort to provide a more collaborative experience for customers, the tool also allows customers to offer comments on tickets with the assigned representative servicing it from the N-Wave NOC.

To access the N-Wave Self Service Ticket Portal, customers log in and select from the following options to locate a service ticket:

  1. Log in: https://tickets.nwave.noaa.gov 
  2. Select “Search Ticket”
  3. Select “State” and choose from one or all of the options from the drop-down list
  4. Select “Priority” and select from one or all of the drop-down options:
  5. Based on the options selected from steps #2-4, a list of tickets will be displayed. Select any ticket from the list to see more information about that particular ticket. 
  6. A “Summary” section is then displayed with details about the ticket request. The “Communication” section is shown next and is where you can add or search for a comment under the “Comment” tab. Or, select the “Emails”tab and see all email communications with the N-Wave NOC about that ticket.

Need Help?

To report a problem or request support, contact the N-Wave Network Operations Center (NOC) by any of the following three methods: